Standard delivery lead times for items in stock are 3 - 7 business days.
Specific Manufacturers:
Nautilus / Stairmaster / Star Trac / Schwinn
3 - 4 Weeks.
Life Fitness / Exigo / Pulse Fitness
6 - 8 Weeks
For commercial gyms/studios please call the sales team to discuss delivery and installation options.
Please Enquire with our sales team at sales@strengthx.co.uk or 02921 900 370
Delivery times can increase during busy periods of the year.
Please call to confirm current lead times if you require a quicker or dated delivery.
Mainland UK:
Orders under £50 - £4.99
Between £50 to £150 - £9.99
Between £150 - £349.99 - £19.99
Between £350 - £499.99 - £39.99
Orders over £500 - Free
Highlands & Islands
Please Enquire with our sales team at sales@strengthx.co.uk or 02921 900 370
Will I receive all of my items at once?
If you have ordered more than one item, it is likely that they will be delivered at the same time. However, on some occasions, you might receive them on different days and/or with different delivery companies. If some of the items in your basket are on a “next day” service, but other items are not, products are likely to be delivered on different days.
Will I receive updates about my delivery?
We will send you a dispatch notification as soon as your order is with the courier, then you will usually receive SMS / email updates directly from the courier delivering your order.
What time of day will my delivery take place?
Deliveries typically take place between 7am and 8pm. Our couriers are unable to give specific times for delivery but will provide you with an estimated window prior to the delivery via SMS/email.
Can I cancel my order before it is delivered?
If you wish to cancel your order, please email customerservices@strengthx.co.uk. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.
Can you install my product?
We have a number of install options should you wish to have an expert put together your equipment. We can not offer next day installations – please refer to our install page for installation timescales.
Do you deliver to Republic of Ireland?
We can't currently deliver to the Republic of Ireland.
Do you deliver internationally?
Please contact us prior to ordering online so we can advise on whether we can deliver to your location.
Late deliveres
StrengthX will endeavour to deliver your order on the date selected at checkout or in the estimated timeframe, but it cannot be guaranteed. StrengthX will not entertain any claim whatsoever for compensation arising from late delivery due to a third-party carrier.
Short deliveries and damage to packaging
When the delivering carrier brings your order, you must count the items you receive and look for any damage to the packaging. The number of items you should receive is noted on the carrier's delivery note. If the number of items you receive does not exactly match the number of pieces on the carrier's delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. You must cross out "Delivered in good condition" from the carrier's delivery note. A signature is an acceptance that you have received the whole order and that the packaging was in good condition.
Any short delivery of items must be reported to StrengthX within 48 hours of signing. Neither StrengthX nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
Collection of faulty products
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or for an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received at StrengthX, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
To give you the best service possible, you will be required to contact the manufacturer/supplier directly for any faults/service issues for products.