Terms of Service

Last updated: 03.01.2026

1. Company Information

This website is operated by StrengthX Ltd (“StrengthX”, “we”, “us” or “our”).

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online.

2. Definitions

In these Terms:

“Business Customer” means any customer purchasing goods or services wholly or mainly for business, commercial, trade, professional, institutional or organisational purposes, including gyms, studios, clubs, schools, hotels, companies, sole traders, partnerships, charities, public bodies and other organisations.

“Consumer” means an individual purchasing goods or services wholly or mainly for personal use and not for business or commercial purposes.

“Goods” means any products, equipment, flooring, accessories, spare parts or other physical items supplied by us.

“Services” means any services supplied by us, including but not limited to delivery, installation, assembly, servicing, maintenance, repair, site surveys, design support, consultancy, relocation, storage, removal or other associated works.

“Order” means an order placed through our website, by email, by quotation acceptance, by invoice, by telephone, through a finance provider, or by any other method accepted by us.

“Quotation” means a written quote, proposal or estimate issued by us.

“Contract” means the contract between you and us for the supply of Goods and/or Services.

3. Basis of Contract

3.1 These Terms apply to all sales, quotations, orders, invoices, website purchases, services, deliveries and installations supplied by StrengthX Ltd unless we agree different terms in writing.

3.2 By accessing our website, placing an Order, accepting a Quotation, paying a deposit, making payment, or allowing us to deliver or install Goods, you agree to be bound by these Terms.

3.3 If you are placing an Order on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

3.4 Any terms contained in a purchase order, email, customer document, procurement document, or other communication from you shall not apply unless expressly accepted by us in writing.

3.5 If there is any conflict between these Terms and a written Quotation issued by us, the Quotation shall take priority only to the extent of that conflict.

3.6 These Terms may be updated from time to time. The version in force at the time your Order is accepted will apply to that Order.

4. Website Use

4.1 You may use our website only for lawful purposes.

4.2 You must not use our website to:

• breach any law, regulation or third-party right;
• transmit viruses, malware or harmful code;
• copy, scrape, reproduce or commercially exploit any part of our website without permission;
• interfere with the security or proper operation of the website;
• submit false, misleading or inaccurate information.

4.3 We may restrict, suspend or terminate access to our website where we reasonably believe these Terms have been breached.

5. Product Information, Specifications and Images

5.1 We take reasonable care to ensure that product information, specifications, prices, images, availability and descriptions are accurate. However, information on our website, quotations, brochures, emails, catalogues and other materials may occasionally contain errors, omissions or outdated information.

5.2 Product images are for illustration purposes only. Colours, finishes, branding, consoles, features, dimensions, upholstery, shrouds, attachments, accessories and minor design details may vary from images shown, particularly where products are updated by manufacturers or supplied in batches.

5.3 Dimensions, weights and technical specifications are approximate unless expressly stated as exact.

5.4 Commercial gym equipment may require appropriate space, access, flooring, power supply, ceiling height, ventilation, maintenance and safe operating procedures. You are responsible for ensuring that the Goods are suitable for your intended site and use unless we have expressly agreed in writing to carry out that assessment as part of the Services.

5.5 We reserve the right to correct any error, inaccuracy or omission at any time, including after an Order has been placed. Where a correction materially affects your Order, we will contact you and may cancel or amend the Order where appropriate.

6. Quotations, Pricing and VAT

6.1 Quotations are valid for the period stated on the Quotation. If no validity period is stated, the Quotation is valid for 7 days from the date of issue.

6.2 All prices are subject to change until an Order has been accepted by us in writing and any required deposit or payment has been received.

6.3 Unless stated otherwise, prices are quoted in pounds sterling and are exclusive of VAT, delivery, installation, packaging, disposal, storage, access equipment, specialist lifting, parking, congestion charges, waiting time, out-of-hours work and any other additional costs.

6.4 We reserve the right to correct pricing errors. If a product or service has been listed or quoted at an incorrect price, we may reject, cancel or amend the Order, even after payment has been made. If we cancel in these circumstances, we will refund any payment received for the affected item.

6.5 For Business Customers, prices are based on the information available to us at the time of quotation. If there are changes in supplier costs, freight, exchange rates, import duties, taxes, shipping, labour, access requirements, site conditions, specification, quantity or scope, we may amend the price before acceptance or, where reasonable, before completion.

7. Orders and Acceptance

7.1 Placing an Order does not mean that we have accepted it. An Order is accepted only when we confirm acceptance in writing, issue an invoice, receive cleared payment, or dispatch the Goods, whichever occurs first.

7.2 We may refuse or cancel any Order at our discretion, including where:

• Goods are unavailable;
• there has been a pricing, stock or specification error;
• payment has not been received;
• delivery or installation is not reasonably practical;
• the Order appears fraudulent or high risk;
• you have breached these Terms or any previous agreement with us.

7.3 We reserve the right to limit quantities or refuse sales to resellers, dealers or distributors unless agreed in writing.

8. Deposits, Payments and Finance

8.1 Payment terms will be as stated on our website, invoice, Quotation or written confirmation.

8.2 Unless we agree otherwise in writing, Goods and Services must be paid for in full before dispatch, collection, delivery, installation or completion.

8.3 Deposits are used to allocate stock, secure supplier orders, reserve installation capacity, cover administration and commit resources. Unless stated otherwise in writing, deposits paid by Business Customers are non-refundable if you cancel, delay, change your mind, fail to proceed, fail to provide required information, or are unable to accept delivery or installation.

8.4 Where we agree staged payments, each payment must be made by the due date. We may suspend delivery, installation, service work, warranty support or further supply until overdue sums are paid.

8.5 If payment is late, we may charge interest and recovery costs in accordance with applicable law and may recover all reasonable costs incurred in pursuing payment.

8.6 Where you purchase through a finance or leasing provider, your finance agreement is separate from your Contract with us unless expressly stated otherwise. Approval, payment timing, documentation and finance terms are the responsibility of you and the finance provider.

8.7 Goods remain our property until paid for in full, but risk passes in accordance with section 13 below.

9. Business Customer Status

9.1 Unless you clearly notify us in writing before placing your Order that you are purchasing as a Consumer, we may treat you as a Business Customer where the nature of the Goods, quantity, delivery address, account, communication or intended use indicates a business or commercial purchase.

9.2 Business Customers acknowledge that commercial gym equipment is supplied for professional, trade, institutional or commercial environments and that business-to-business terms apply.

9.3 Business Customers are responsible for ensuring that Goods comply with their own operational, insurance, health and safety, landlord, planning, fire, building control, access, electrical, flooring and other site requirements.

10. Delivery

10.1 Delivery dates and lead times are estimates only unless we expressly confirm a guaranteed delivery date in writing.

10.2 We shall not be liable for delay caused by suppliers, manufacturers, shipping, customs, port delays, couriers, hauliers, weather, road conditions, access issues, labour shortages, third-party contractors, force majeure events, customer delays or any matter outside our reasonable control.

10.3 You are responsible for ensuring that accurate delivery details are provided and that safe, clear and suitable access is available for delivery.

10.4 Unless installation has been expressly purchased and confirmed in writing, delivery does not include installation, assembly, positioning beyond the delivery point, upstairs delivery, removal of packaging, disposal of old equipment, specialist lifting, crane work, pallet breakdown, floor protection, waiting time, or other additional services.

10.5 Kerbside, pallet, courier or standard delivery may require you to move Goods from the delivery point into your premises. You must have sufficient people, equipment and space available to receive the Goods.

10.6 If delivery cannot be completed due to inaccurate information, unsuitable access, absence, site restrictions, refusal, unpaid balances, health and safety concerns, or other customer-related issues, we may charge for failed delivery, redelivery, storage, waiting time, additional labour and any other costs incurred.

10.7 You must inspect Goods on delivery and record any visible damage, shortage or packaging damage on the delivery note before signing. If you sign without noting damage or shortage, this may affect our ability to claim against the carrier or supplier.

11. Site Access, Surveys and Customer Responsibilities

11.1 You are responsible for confirming that Goods can physically access and fit within the delivery and installation location.

11.2 You must provide accurate information about access, including but not limited to door widths, ceiling heights, stairs, lifts, corridors, gradients, parking restrictions, loading restrictions, floor levels, flooring type, power availability and any other relevant site conditions.

11.3 Any site survey, access review, drawing, plan or design support provided by us is based on the information available at the time and is not a structural, architectural, electrical, planning, building control, fire safety or health and safety assessment unless expressly agreed in writing.

11.4 You must ensure that the site is safe, clean, accessible, free from obstruction and ready for delivery or installation before our team or contractors arrive.

11.5 We may refuse to deliver, install or continue work if we reasonably believe the site is unsafe, unsuitable, not ready, or materially different from the information provided.

11.6 You are responsible for protecting floors, walls, doors, fixtures, fittings and surrounding areas unless we have expressly agreed in writing to provide protection as part of the Services.

12. Installation, Assembly and Additional Charges

12.1 Installation, assembly, positioning, commissioning, calibration, removal of packaging, disposal of old equipment, relocation, upstairs delivery, specialist access, lifting equipment, out-of-hours work, site preparation and similar works are not included unless expressly stated in writing on the Quotation, invoice or Order confirmation.

12.2 Where installation is included, it covers only the specific installation scope stated in writing. Any additional works, delays, return visits, parking charges, access equipment, specialist labour, failed attendance, waiting time, extra journeys or site complications may be charged separately.

12.3 We are not responsible for electrical works, internet connections, Wi-Fi, floor reinforcement, building works, fixings into unsuitable structures, structural suitability, planning consent, landlord approval, fire safety, ventilation, mechanical services, or any trade works unless expressly agreed in writing.

12.4 Where Goods require calibration, software setup, registration, ongoing maintenance, user setup, manufacturer activation, app connection, subscription, console updates or similar processes, these are only included if expressly stated in writing.

12.5 You must not use Goods until they have been correctly assembled, installed, checked and made safe for use. Where Goods are self-assembled or installed by a third party, you are responsible for ensuring they are installed safely and correctly.

12.6 We are not liable for faults, damage, injury, performance issues or failures caused by incorrect installation, poor site conditions, misuse, overloading, lack of maintenance, unauthorised repair, third-party interference, unsuitable flooring, unsuitable power supply, moisture, corrosion, outdoor use unless specified, or failure to follow instructions.

13. Risk and Title

13.1 Risk in the Goods passes to you when the Goods are delivered to the delivery address, collected by you, handed to your carrier, or otherwise made available to you, whichever occurs first.

13.2 Title to the Goods remains with us until we have received payment in full and cleared funds for all sums due to us from you.

13.3 Until title passes, you must keep the Goods in good condition, insured, identifiable as our property and free from any charge, lien or encumbrance.

13.4 If you fail to pay any amount due, we may recover or resell Goods to which we retain title, and you grant us reasonable access to any premises where the Goods are stored for that purpose, subject to applicable law.

14. Inspection, Shortages, Damage and Notification Periods

14.1 Business Customers must inspect all Goods immediately on delivery or collection.

14.2 Visible damage, missing items, incorrect items or delivery discrepancies must be reported to us in writing within 24 hours of delivery or collection, with photographs and details.

14.3 Concealed damage or faults that could not reasonably be identified on delivery must be reported to us in writing as soon as reasonably possible and in any event within 3 working days of discovery.

14.4 If you do not notify us within the timeframes above, we may be unable to accept responsibility for the issue, except where we are legally required to do so.

14.5 You must retain all packaging until the Goods have been fully inspected and accepted. Removing or disposing of packaging may affect any claim for transit damage.

14.6 You must not continue to use Goods that are damaged, faulty or unsafe. Continued use may worsen damage and may invalidate any claim or warranty.

15. Faults, Defects and Our Right to Put Matters Right

15.1 If there is a genuine fault, defect, shortage, incorrect item or issue with Goods or Services supplied by us, you must give us a reasonable opportunity to inspect, investigate and put the matter right.

15.2 For Business Customers, our first remedy will normally be, at our choice, to:

• inspect the Goods or Services;
• provide advice or troubleshooting;
• repair the Goods;
• replace the affected part;
• replace the affected Goods;
• re-perform the relevant Services;
• supply missing items;
• provide a reasonable credit or refund for the affected item or service where repair or replacement is not practical.

15.3 You must not reject Goods, arrange third-party repairs, withhold payment, dispose of Goods, return Goods, charge us for remedial work, or incur costs on our behalf without first giving us a reasonable opportunity to inspect and put the matter right.

15.4 We shall not be liable for any third-party repair, installation, storage, removal, labour, replacement, loss of use, loss of profit, loss of income, business interruption or consequential cost unless we have expressly authorised that cost in writing before it is incurred.

15.5 Where an issue can be resolved by repair, replacement part, adjustment, calibration, software update, re-performance or reasonable remedial action, you agree that we shall be entitled to take that action before any cancellation, rejection, refund or price reduction is considered.

15.6 We may require photographs, videos, serial numbers, usage records, maintenance records, engineer reports or access to inspect the Goods before accepting any claim.

15.7 If Goods are returned to us and no fault is found, or the fault is caused by misuse, incorrect installation, lack of maintenance, accidental damage, unsuitable environment, unauthorised repair, third-party interference or any matter outside our responsibility, we may charge reasonable inspection, collection, redelivery, labour and administration costs.

16. Manufacturer Warranties and Commercial Warranties

16.1 Goods may be supplied with a manufacturer warranty. Warranty terms, duration, coverage, exclusions and claim procedures may vary by manufacturer, product type, environment and usage level.

16.2 Manufacturer warranties are provided by the manufacturer, not by us, unless we expressly state otherwise in writing.

16.3 We may assist with warranty claims where reasonably possible, but we are not responsible for manufacturer delays, decisions, parts availability, labour exclusions, warranty limitations or rejected claims.

16.4 Commercial warranties may differ from home-use warranties. Business Customers are responsible for checking warranty suitability for their intended environment before ordering.

16.5 Warranties do not normally cover wear and tear, cosmetic damage, upholstery wear, cables, belts, bearings, grips, handles, pedals, batteries, software issues, misuse, negligent use, accidental damage, poor maintenance, incorrect cleaning, unsuitable environments, moisture, corrosion, outdoor use unless specified, overloading, unauthorised repairs, or consumable items unless expressly stated by the manufacturer.

16.6 You must operate and maintain Goods in accordance with manufacturer instructions and safe operating procedures. Failure to maintain Goods properly may invalidate warranty coverage.

17. Returns and Cancellations — Business Customers

17.1 Business Customers do not have an automatic right to cancel an Order or return Goods because they have changed their mind.

17.2 Any return or cancellation by a Business Customer is at our discretion and must be agreed in writing before Goods are returned.

17.3 Where we agree to a return or cancellation, we may deduct or charge restocking fees, administration costs, card processing fees, finance cancellation costs, supplier cancellation charges, collection costs, delivery charges, installation costs, de-installation costs, storage costs, packaging costs and any reduction in value.

17.4 Made-to-order, special-order, imported, customised, branded, assembled, installed, used, clearance, ex-display, hygiene-sensitive, bespoke or non-stock Goods cannot be cancelled or returned unless faulty or unless we agree otherwise in writing.

17.5 Goods must not be returned without our written authorisation. Unauthorised returns may be refused.

18. Returns and Cancellations — Consumers

18.1 If you are purchasing as a Consumer, you may have cancellation and other statutory rights under applicable consumer law.

18.2 Consumer rights do not apply where you are purchasing wholly or mainly for business, commercial, trade, professional, institutional or organisational purposes.

18.3 Nothing in these Terms limits or excludes any rights that cannot lawfully be limited or excluded.

19. Services, Maintenance and Repair Work

19.1 Any service, maintenance, repair, inspection or call-out work will be subject to the scope agreed in writing.

19.2 Unless stated otherwise, service visits do not include parts, return visits, specialist access equipment, deep cleaning, cosmetic refurbishment, electrical works, software subscriptions, manufacturer fees, consumables, upholstery, belts, cables, bearings or works outside the agreed scope.

19.3 We may provide advice, diagnosis or estimated repair recommendations, but we cannot guarantee that an issue will be fully identifiable before inspection or that all parts will be available.

19.4 If you cancel, delay or prevent a booked service visit, or if our engineer cannot access or safely work on the equipment, we may charge a cancellation, call-out, waiting time or failed attendance fee.

19.5 We are not responsible for equipment condition, historic faults, third-party modifications, previous repairs, poor maintenance, unsuitable environments or failures unrelated to our work.

20. Storage

20.1 If you ask us to hold Goods, delay delivery, or you are unable to accept delivery when Goods are ready, we may charge storage fees and any associated insurance, handling, administration or redelivery costs.

20.2 Goods held in storage remain at your risk once they are allocated to you or once delivery has been delayed at your request, unless we agree otherwise in writing.

20.3 If Goods remain unpaid, uncollected or undeliverable for an unreasonable period, we may cancel the Order, resell the Goods and deduct our costs and losses from any refund due.

21. Intellectual Property

21.1 All website content, branding, designs, text, images, graphics, logos, layouts, product descriptions, documents, drawings, proposals and other materials created or supplied by us remain our intellectual property or that of our licensors.

21.2 You must not copy, reproduce, distribute, modify, publish or commercially exploit our materials without our written permission.

21.3 Any design support, layouts, gym plans, proposals or recommendations supplied by us are for your internal evaluation only unless we agree otherwise in writing.

22. Reviews, Feedback and Submissions

22.1 If you submit reviews, feedback, images, suggestions, ideas or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, edit and share that content for business, marketing, training and improvement purposes.

22.2 You must not submit content that is unlawful, defamatory, misleading, offensive, infringing, confidential, malicious or harmful.

22.3 We may remove or refuse to publish content at our discretion.

23. Third-Party Links, Tools and Providers

23.1 Our website may include third-party links, payment providers, finance providers, analytics tools, marketing tools, delivery partners, installers, manufacturers or other third-party services.

23.2 We are not responsible for third-party websites, platforms, terms, policies, decisions, delays, errors, failures or content.

23.3 Third parties that may install, manage or access cookies or similar technologies through our website may include Shopify, Google Analytics, PayPal, Google Pay, Klaviyo and other providers listed in our Privacy Policy or Cookie Policy.

24. Data Protection and Privacy

24.1 Personal information submitted through our website or in connection with an Order is handled in accordance with our Privacy Policy.

24.2 You must ensure that any personal information you provide to us is accurate and that you have permission to provide it where it relates to another person.

25. Limitation of Liability

25.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

25.2 Subject to section 25.1, and to the fullest extent permitted by law, we shall not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of goodwill;
• loss of anticipated savings;
• loss of opportunity;
• business interruption;
• loss of use;
• loss of data;
• wasted management time;
• third-party charges;
• installation, removal or replacement costs not agreed in writing;
• loss arising from delay;
• indirect, special or consequential loss.

25.3 Subject to section 25.1, our total liability to a Business Customer arising out of or in connection with any Contract shall be limited to the price paid by the customer for the specific Goods or Services giving rise to the claim.

25.4 We are not liable for any loss caused by your failure to provide accurate information, maintain Goods properly, follow instructions, ensure suitable site conditions, obtain necessary approvals, arrange appropriate insurance, or comply with health and safety obligations.

25.5 You acknowledge that the limitations in this section are reasonable in the context of business-to-business supply, the nature of the Goods and Services, the availability of insurance and the price charged.

26. Indemnity

26.1 You agree to indemnify and hold harmless StrengthX Ltd, its directors, employees, contractors, suppliers and service providers against all claims, losses, damages, liabilities, costs and expenses arising from:

• your breach of these Terms;
• inaccurate information supplied by you;
• unsafe, unsuitable or non-compliant site conditions;
• misuse, incorrect installation or unauthorised modification of Goods;
• your breach of law or third-party rights;
• any claim made against us by a third party as a result of your acts, omissions or business operations.

27. Force Majeure

27.1 We shall not be liable for delay or failure to perform any obligation caused by events outside our reasonable control, including but not limited to supplier delays, shipping delays, customs delays, port disruption, strikes, labour shortages, transport disruption, extreme weather, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, government action, utility failure, material shortages, cyber incidents or other events beyond our reasonable control.

27.2 If such an event affects performance, we may extend time for performance, suspend the Contract, source alternatives, adjust delivery arrangements or cancel the affected part of the Contract where reasonable.

28. Termination and Suspension

28.1 We may suspend or terminate supply, delivery, installation, services, warranty assistance or website access if:

• you fail to pay any sum due;
• you breach these Terms;
• you become insolvent or unable to pay debts;
• you fail to provide information or access required;
• continuing would create health and safety, legal, commercial or reputational risk;
• circumstances arise that make performance impractical or unreasonable.

28.2 Termination does not affect rights, obligations or liabilities that have already arisen.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as removed or modified to the minimum extent necessary, and the remaining provisions shall continue in force.

30. Waiver

If we do not enforce any right or provision under these Terms, this does not mean that we have waived that right or provision.

31. Entire Agreement

31.1 These Terms, together with any accepted Quotation, invoice, Order confirmation, Privacy Policy, Refund Policy, Warranty Policy or other written terms expressly referred to by us, form the entire agreement between you and us.

31.2 You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in writing in the Contract.

32. Governing Law and Jurisdiction

32.1 These Terms and any Contract between you and us shall be governed by the laws of England and Wales.

32.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or any Contract.

33. Contact Information

Questions about these Terms should be sent to: