Escape Fitness Step and Riser Platform Pack (1 Step, 2 Risers)

DELIVERY FAQS

If we haven’t addressed your query here, contact us by phone , email (customerservices@strengthx.co.uk) or Live Chat and we’ll be happy to help.

What delivery options do we offer?
We offer the fastest delivery on fitness equipment in the UK! Delivery options vary depending on product and postcode – the best way to see delivery availability is to check the options at checkout. If you haven’t decided on your order yet, you will find a summary of our delivery options below.

What will my delivery cost?
Standard delivery is free for UK mainland orders over £50 – a surcharge may apply to non-mainland postcodes (e.g. BT).

Express delivery (next day weekday and weekend) is available for an additional cost, which varies depending on product and postcode - carriage costs for express delivery will be made clear at checkout.

In rare circumstances, surcharges may apply to remote areas or products that ship directly from the manufacturer. Should this be the case, we will inform you before your order is dispatched.

Can my order be delivered upstairs?
We offer upstairs delivery on some “two man” products. Where this option is applicable, it will be available at checkout. Unless an upstairs delivery has been chosen, the carrier will place the product into a ground floor room of your choice. This is subject to good and safe access. Please note: upstairs delivery includes steps that are immediately outside the premises and are required to climb in order to gain access to the property. Otherwise, carriers typically deliver to the ground floor of your home, with the exception of very large palletised orders which may be left kerbside or "one man" deliveries which are typically door to door.

Will I receive all of my items at once?
If you have ordered more than one item, it is likely that they will be delivered at the same time. However, on some occasions, you might receive them on different days and/or with different delivery companies.  If some of the items in your basket are on a “next day” service, but other items are not, products are likely to be delivered on different days.

Will I receive updates about my delivery?
We will send you a dispatch notification as soon as your order is with the courier, then you will usually receive SMS / email updates directly from the courier delivering your order.

What time of day will my delivery take place?
Deliveries typically take place between 7am and 8pm. Our couriers are unable to give specific times for delivery but will provide you with an estimated window prior to the delivery via SMS/email.

Can I cancel my order before it is delivered?
If you wish to cancel your order, please email customerservices@strengthx.co.uk. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.

Can you install my product?
We have a number of install options should you wish to have an expert put together your equipment. We can not offer next day installations – please refer to our install page for installation timescales.

Do you deliver to Republic of Ireland?
We can't currently deliver to the Republic of Ireland.

Do you deliver internationally?
Please contact us prior to ordering online so we can advise on whether we can deliver to your location.

OTHER DELIVERY INFORMATION

Palletised Deliveries
If your delivery is palletised (sometimes the case with very large and heavy items, such as multi-gyms) standard delivery may take up to 10 working days, and will be delivered kerbside.

Bespoke and custom products
Items that are made to order may take longer to deliver than typical stock items (and may not be eligible for refunds).

Returns due to failed deliveries
If it is found that your “two man” product will not fit through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs incurred by StrengthX. This service is pre-arranged. If there is no-one present when the carrier arrives with your goods, they will be returned to the carrier's depot. In this case you will be liable for a £50 re-delivery charge payable prior to the re-booking. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges.

If you are not present for a “one man” product delivery, an e-card will be sent if no-one is home and the goods returned to the carrier's local depot to await your contact.

Security checks
On very rare occasions we may need to carry out ID checks in order to verify cardholder information. Should we request these from you, your quick reply will limit any delay to the dispatch of your order.

Late deliveres
StrengthX will endeavour to deliver your order on the date selected at checkout or in the estimated timeframe, but it cannot be guaranteed. StrengthX will not entertain any claim whatsoever for compensation arising from late delivery due to a third-party carrier.

Short deliveries and damage to packaging
When the delivering carrier brings your order, you must count the items you receive and look for any damage to the packaging. The number of items you should receive is noted on the carrier's delivery note. If the number of items you receive does not exactly match the number of pieces on the carrier's delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. You must cross out "Delivered in good condition" from the carrier's delivery note. A signature is an acceptance that you have received the whole order and that the packaging was in good condition.

Any short delivery of items must be reported to StrengthX within 48 hours of signing. Neither StrengthX nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

Collection of faulty products
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or for an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.

Once the items are received at StrengthX, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.

To give you the best service possible, you will be required to contact the manufacturer/supplier directly for any faults/service issues for products.

We know how important your personal data & online security is to you, as such, we promise never to pass any of your information or personal data onto any third party companies. Your information will be stored on a secure server for the purposes of processing your order only. We will never use your data to send you marketing materials without getting your express consent first.

All online payments are processed using either the Stripe or PayPal payment gateways, all data is transmitted using an encrypted VeriSign SSL secure server and we never receive your payment data or card information.

If you would like to see a full copy of our payment & security policy, please get in touch.

StrengthX Ltd are fully compliant with the Data Protection Act (1998).